angry

i order my goods on 2nd March when i track my order they make my delivery for 23 march how ridiculous is this for customer service i must wait 17 days when they policy sate 1- 5 days they are lying too the customers. I was told by one off they agents Sipho Zibekile that i need too pay first which i did but could not explain why i have too wait so long 17 days for delivery