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Ann D

1 reviews | Active since Mar 2015

19 Aug 2016, 12:19

And still... NOTHING RESOLVED

<p>__________ Original post from August 15th:Worst Experience ever</p> <p>Worst Experience ever</p> <p>For my birthday I received a Takealot voucher, so off I went shopping. Purchased what I wanted, and the wait started. I have bought with Takealot previously, so was surprised to hear it would take 2weeks for delivery. They said it was that they had to order one item, I waited until today, I was so excited to open my package as I had been waiting for my birthday present all this time. I opened it.. and the order was completely wrong. The Ipad workbook I ordered (which was supposed to be black) was, in fact white, and it was dirty might I add, both the box and the product, filthy dirty. The screen protector I ordered was one that was supposed to be compatible with an Ipad 2, this one is only for an Ipad 4. I had to log a call, waste my airtime. They said I now will have to wait up to 8days for it to be rectified. I know it will be longer as the product (workbook) is sitting in Cape Town. So I have to wait a month to get my present thanks to Takealot. I will not be using them ever again!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!</p> <p> </p> <p>Now: I received feedback. Things were returned. I was told by Takealot staff they would contact me in regards to what items i would be able to exchange for, whether or not they had the correct items etc. I AM STILL WAITING. I EMAILED THEM YESTERDAY TO ASK WHAT WAS HAPPENING. NO RESPONSE. I AGAIN EMAILED TODAY AND ASKED WHEN I WOULD BE CONTACTED. NO RESPONSE. I THEN PHONED, AND THE LADY SAID THEY WOULD GET SHEENA SOLOMON, PERSON WHO PHONED ME FIRST TIME TO TELL ME SHE WOULD CONTACT ME IN REGARDS TO GOODS, TO PHONE ME BACK. THAT WAS ABOUT 5 HOURS AGO. THIS IS BY FAR THE WORST SERVICE I HAVE EVER RECEIVED FROM ANY COMPANY!!!!!!!!!!!!!!!!!!!!!!!!!!!</p>

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Replies (1)
takealot.com
takealot.com's reply19 Aug 2016, 16:56
Official

Hello Anndelgado,

Thank you for raising your concerns with us.

We are so sorry for the poor communication regarding your order, it was not our intention to disappoint.

Thank you for accepting Sheena's call earlier and giving us the chance to look into the matter for you.

We will continue to keep you updated as we await feedback from our sellers.

Regards

Takealot.com

Best regards,