********* and poor customer service

I’m pretty sure I’ve left a review previously about Takealot and their ********* behaviour but I keep ignoring my instincts and going back and keep having problems. For the longest time I kept getting promoted to subscribe for a free trial to TakealotMORE but I never had reason to as I stopped ordering on Takealot. Recently, I decided to subscribe and give Takealot another chance although with the subscription, I still had to wait almost a week for my order which is longer than it would have been without the subscription. I decided that I would not continue my subscription after my trial and I was sure I had cancelled my subscription but I guess it did not get cancelled which I will take the blame for. I received no communication about my trial coming to an end or anything and this morning I was billed which resulted in my account going into overdraft as I was not expecting the charge. I immediately cancelled the subscription and reached out to customer service and asked if there was any way to cancel the subscription immediately and refund me. Instead of understanding my situation and providing customer service, I had an agent argue with me about a “cooling-off period” to which I explained that it does not explicitly state anything about a cooling-off period when subscribing and that I was in a free trial period. He stated that it doesn’t matter whether it’s a free trial or paid but the cooling-off period is a 7 day window from the date you first subscribe and only if cancelled in this window do you qualify for a refund. Please help me understand what motivation I would have to cancel a free trial within 7 days to get a refund if the trial is free? Very contradicting. Surely there should be an exception in such cases? I requested for the agent to escalate the query but they refuse to and instead choose to continue arguing. I’m happy to post screenshots of the emails. As someone who worked in customer service, I find this kind of service appalling. I will be deactivating my account to prevent myself from ever getting tempted to order from Takealot again due to ongoing issues with service and hidden policies that just ***** you, the consumer, over.