***** and non-existent customer service

Unreasonable returns policy at best! Also committing *****. Product of over R2000 ordered (delivered 07May24) as birthday gift for my husband, upon opening his present and unpacking to assemble (17May24) a tear in the product was noted. Return/Exchange immediately logged with takelot. On 22May24 the return/exchange was declined due to not reporting within 7 days. How do you do that if you order something as a gift? TakeAlot is now sitting with the product and my money, with no further feedback!! Ombudsman here we come!