********** and customer disregard

I bought a 4 Camera 4 Channel HD Wireless 5G CCTV Security Surveillance Kit for R1 980. I tracked my parcel and it was to arrive on 26 Aug. On 21 I got a message that it was ready for collection. To my shock, I was given a second hand item. It was opened and some of the items were no longer in thier plastic covers. This is totally unacceptable. M dissapointed and raumatized