An unhappy Takealot customer

I bought a laptop from Takealot at the end of November 2023. Three months later the Laptop is falling apart due to internal defects which were not visible when I received it. When I returned it, Takealot did their evaluation and declined the return saying that I damaged the Laptop which led to the warranty being void. They say that there's a procedure that they followed which led to their conclusion. When I asked them to outline that procedure, they just ignored me. Takealot's conclusion is basically saying that I bought a Laptop only to break it within three months of purchasing it. I asked them to at least consider fixing the item but they never responded.