An example of service

I have ordered an item at [URL Removed] and did internet payment using my credit card. For some reason my payment didn't go through on Takealot, but my bank notified me of a payment processed. I immediately enquired online of takealot for assistance and they rep**** to me the first thing the next morning. I chose to call their customer care line, and the agent was immediately able to answer all my questions. I was able to resubmit my payment in less than 12 hours, on a Friday afternoon and were notified that my order will arrive Wednesday the next week. I was surprised when coming Monday morning, an sms was sent that my order was already on its way. By Monday afternoon I had my parcel in my hand. Many South African companies can learn from Takealot about service. Thank you!