An Absolute Joke of a Customer Service Department

Absolutely appalling customer service. One of the worst experiences I’ve had with an online retailer.

I have been trying to CANCEL AN ORDER for well over a week now, and somehow Takealot has turned what should be a simple cancellation into an absolute nightmare.

I have been emailing their call centre/customer service for days. The representative keeps asking me for the EXACT SAME INFORMATION over and over again. I send everything they request. I send screenshots. I provide the information they specifically asked for. Then I receive another response asking me for the SAME information I have literally just provided.

How many times am I expected to send the same thing?

It honestly feels like nobody is actually reading the emails.

And then there is the call centre. Good luck getting anyone to answer. I have tried phoning different departments and it simply rings and rings. No answer. No assistance. Nothing.

Takealot tells customers, “Just cancel it on the app. It will take four days.”

Well, I DID THAT.

It is now approaching TWO WEEKS.

Still waiting.

This is completely unacceptable. If your system allows customers to cancel an order, then the cancellation process should actually WORK. And if something goes wrong, your customer service department should be capable of resolving it without forcing the customer to repeatedly provide the same information like they’re trapped in some ridiculous automated loop.

I have spent days chasing Takealot for something that should have taken minutes.

This isn’t customer service. It’s customer avoidance.

You cannot advertise yourselves as a convenient online shopping platform while making it nearly impossible for customers to get basic support when something goes wrong.

Takealot needs to seriously sort out its customer service, communication and cancellation process. Because right now, the experience is an absolute ****ing joke.

Extremely disappointed. I will be thinking twice before ordering from Takealot again.