Am I insane?

Dear Takealot Team,

I have been a customer of yours for many, many years and I have, up until now, been blown away by everything to do with Takealot. The items you offer, the marketing, the ease of payment, fast, reliable delivery and efficient returns have been fabulous, absolutely fabulous. And then order number ***6 happened. I initially watched the disaster unfold with some amu*****t but now, a month down the line, I don’t know whether to be beyond angry or just despairing of the possibility of my ever ordering from you again.

I ordered 2 x 4boxes of Whiskas Cat food. When the order arrived, only 1 x 4boxes was delivered. The following day I sent a message to returns (the only address I could find) to explain that some of my order was missing. And now the fun begins. I have been asked to return the missing items, not once, not twice, not three times but multiple times. Please could somebody there please explain to me HOW CAN I RETURN SOMETHING THAT WAS NOT DELIVERED IN THE FIRST PLACE??????

Part of the problem is that you do not deal with the same person from start to finish. So every new person went down the same rote road that every other previous person had gone. Nobody seemed to be able to take a step back and THINK that this was not a return and possibly needs to be dealt with differently?

I even sent photographs to prove that the box that was delivered was too small to have possibly contained another 4 boxes of cat food. The final straw to this lengthy saga during which I must have tried to deal with more than 10 people came last week. When I was reprimanded for not reporting the omission within 7 days (???) and then when a Takealot driver ACTUALLY ARRIVED TO COLLECT THE MISSING ITEMS!!!!!! WT actual F?? What a waste of the money I have spent on you. Especially after I had even queried the message telling me someone was going to collect the goods. They STILL arrived. And then I get a message to say the return was unsuccessful. Well DUH. Which rocket scientist figured that one out?

So what now. Must I go out and buy 4 boxes of cat food to return to you? Should I just return an empty box? What do you want from me!!!??? This situation has gone from amusing to ridiculous to positively infuriating. In the space of 4 weeks Takealot has undone years of excellent service. I am at my wits end. Shall I just write Takealot and my 4 boxes of cat food off and call it quits? Because my sanity is in serious jeopardy at this stage.

Please would somebody tell me how to return something I did not receive to now either get it or get a refund. I’m open to suggestions. Even magic if need be. This has also now been sent to numerous emails at your company.