Am I being ****med by Takealot?

I placed an order on Takealot and paid for it on 3 June 2026. I received a Payment Confirmation from Takealot at 20:03. At 21:02 I received another email, this time it was a Payment Reminder for the same order I had already paid for. So I sent a query requesting that they investigate why I am being asked to pay for an order I already paid for. I then got an email saying that an agent will get back to me. It has been over 24 hours and no agent has reached out. Today, 4 June 2026, at 21:00 I got another email from Takealot saying that my order has been cancelled due to a payment not being made. Now I am concerned that I have been ****med and that my money has been ******. I tried to find their contact number online and there isn’t one . I sent them a DM on Instagram complaining about the issue I am having, and they sent me a number to contact and I got an automated voice saying it does not exist.