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Celeste E

1 reviews | Active since Jun 2024

18 Jun 2024, 10:32

Always a Grey Area with Takealot

Ordered 2 x Ergo Office Smart freestanding height adjustable desks in "black" (https://www.takealot.com/ergo-office-smart-freestanding-height-adjustable-desk/PLID***3) and delivery was 1 x black and 1 x white desk. If Takealot runs out of a specific colour of an item (but in this case not, as even now it indicates "only 7 left"), why do they insist on sending a different colour instead of contacting the customer and notifying them that the colour they requested is not available? To add to these frustrations, received a lovely email notification the day after ordering that the desks are now R1000 off. In addition, Takealot has now rescheduled the return 3 times. This causes a great deal of inconvenience having to wait around. Very disappointing customer service.

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Replies (3)
CE
Celeste E's update18 Jun 2024, 10:34
Reviewer Update
Google Review: https://maps.app.goo.gl/YqJQXEWY8a2FnSwdA
CE
Celeste E's update19 Jun 2024, 10:15
Reviewer Update
Not only do they claim we signed for the delivery, which we did not, as they had nothing for us to sign when they arrived, we even asked, Takealot has now rescheduled this return "4" times. They indicate that the exchange will be received on the day, "before 17:00", then at 17:00 they change it to "before 19:00", then at 19:00, they just change it to the following day - this has now been on-going for "6" days! Whole process from ordering to now has been 2 weeks. This has caused a great deal of inconvenience having to wait around at home each day and nothing arrives. Very disappointing, shocking and unsatisfactory customer service. I will not be ordering from Takealot in future, it is just not worth my time and stress.
CE
Celeste E's update19 Jun 2024, 10:43
Reviewer Update
Now they just cancelled and concluded my return??? I have logged another one.