Already Paid and orders not Processed, after Payment method no longer available

I've been struggling with Processing orders, I've already paid for Items. The payment method was not picked up, hour later that Payment method via Payfast is no longer available. Spent R780.00 so how are Takealot going to resolve this? Am I getting a refund? Are Payfast sorting this out? Everytime sending emails, checking constantly and sorting out their network incompetence is uncalled for and unprofessional even though we still support takealot with nowadays Price increases on most products. Social media reviews is just being ignored and brushed off. How are you going to sort this out? I now the support email address by heart, pathetic to say.