****alot warranty

On the 24th of Oct 2024 I ordered a Samsung A05 64GB cellphone with a 24 month warranty. 3 months later the touch function on the phone's screen started working intermittently, the problem got worse and eventually the phone did not work at all. I submitted a return on the 19th of February (MRRN-5A0Q6-X8ZR) and the phone was collected. On the 21st of February I received and email from Takealot (David.Mas) stating that the phone screen was locked and the I should provide the password, I rep**** informing them that the phone did NOT have a password (the screen was not functional!) For about 3 weeks I heard NOTHING from Takealot and was surprised to have the phone returned to me in its broken state, no email, no communication...... nothing. After checking my Takealot App it indicates that the return has been concluded and declined after product evaluation. I have no idea why, the phone has no damage, it just has a non functional screen. This is very poor service and I will definetly take this matter further.