Almost a month later I'm still waiting for my phone to be returned. 😬😬😬

I bought a Samsung Galaxy A31 128GB Single Sim - Prism Crush Black on March 10, 2021 for R3999.00 with 24 month warranty.

I returned it on February 11, 2022 due to camera fault. On February 23 they sent me a quote to repair it for R4759.00, claiming liquid damage and said if I don't reply within 24 my phone would be returned unrepaired.

I didn't reply within the 24 hour period and my phone was not returned as they promised. I only rep**** on the 5th day disputing the liquid damage claim, and ofcourse they insisted.

On March 3 I then asked them to return the phone unrepaired it's ok. Today it's March 24 and I haven't received the phone. All I get is apology emails every now and then, no phone.

Why is it taking this long to return the phone? I suspect they realize I will find out there was never liquid damage to the phone, or they are waiting for a phone with actual liquid damage so they can return that instead. Otherwise there's no explanation why it's taking this long to return it.

I proposed that they rather give me Samsung A22 and we all move forward and forget about this, in that way they'll be showing that they care about me as a customer and regret the inconvenience they've cause me.

Really pathetic service on resolving a simple issue.