almost 3 weeks and TakeAlot still ows me money

Again it's a week later and nothing has changed?? I complained last week that TakeAlot are withholding my money ********ly. Its been 3 weeks since i cancelled a order 10 hours ofter making the order. Packaging hasn't even begun yet. What should one do to get a response from TakeAlot? I work closely with the Financial Services Board and the Consumer Protection Ombut - this will be a principal case and i will make an example of TakeAlot. I'm now fed-up with service/ product providers not caring about customer service and taking money. This basically comes down on *****ing money from a customer.