All excuses.

I've been buying from takealot for a while now with very few problems till now. I bought an item from them & it was too big, same day I booked a return, that was 2 weeks ago. First I'm told I booked the return wrong & they will fix it with booking a new one for me, then will send a driver to collect, nothing happened, twice I went through the help process & only got emails saying sorry for the inconvenience & they will sort it out, soon as I asked for a refund, then more excuses came out how they still working on it with the right department, yet 2 weeks later, I'm still sitting waiting for the package to be collected & a return to be booked for me as promised.