ALERT! Take nothing from take alot

Take alot are a very poor excuse for an online service provider. They do not have structure, process or systems in place. they further are not customer centric and the very reason people should not be buying online. A friend bought me a birthday present to the cost of R 3.500. I did not want the item and returned it without opening the packaging. I hand delivered it to a drop of point clearly marked and Approved for return by one of their Telephonic service agents, I did this so the refund would be quicker, it has been 2 weeks since this was done and there has been no refund, no status update, and it looks like the item is now lost in their system. I have called them repeatedly over this 2 week period and they have failed to escalate this matter, failed to see the urgency and failed to even respond, or call with an update to the purchaser. This is the most pathetic experience I have experienced to date, they are not even bothered after all the calls, they do not have a displayed or accessible complaints line as they don't care and do not want to be bothered by customers- and this is a non-compliance of CPA. they are sitting with a Brand new un-opened product plus the purchasers money. Beware, they are not a integrous business.