FV
Fazila V
1 reviews | Active since Aug 2015
07 Aug 2015, 20:45
AIRTIME VOUCHER CODE NOT DELIVERED???
I ordered lately on Takealot (Order ***) for some Cell C airtime vouchers. These were 2x R25 and 2x R50 airtime vouchers. However when I received an email with the voucher codes, I found that I only received 3 emails instead of 4 emails (i.e. 4 codes). What makes things even worse is that I could not figure out which code was for which denomination i.e. R25 or R50. How does Takealot sell airtime especially in bulk with different denominations??<br> <br> Can Takealot please confirm if I've received what i paid for? What exactly has been sent to me, as I'm expecting 4 voucher codes and not 3.
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takealot.com's replyOfficial
08 Aug 2015, 06:39Hello vawdah7,
We're sorry to hear of your troubles with your airtime purchase and the difficulties you experienced to try and distinguish which code applies to which denomination. Our complaints team will have to discuss the manner in which these are sent with the product buyer on Monday and will get back to you with feedback. We can confirm that four airtime codes have been generated for this order. Our complaints team will be in touch after 8am today to confirm the codes & their denominations with you.
Sincerely,
takealot.com
We're sorry to hear of your troubles with your airtime purchase and the difficulties you experienced to try and distinguish which code applies to which denomination. Our complaints team will have to discuss the manner in which these are sent with the product buyer on Monday and will get back to you with feedback. We can confirm that four airtime codes have been generated for this order. Our complaints team will be in touch after 8am today to confirm the codes & their denominations with you.
Sincerely,
takealot.com
takealot.com's reply08 Aug 2015, 06:39
Official
Hello vawdah7,
We're sorry to hear of your troubles with your airtime purchase and the difficulties you experienced to try and distinguish which code applies to which denomination. Our complaints team will have to discuss the manner in which these are sent with the product buyer on Monday and will get back to you with feedback. We can confirm that four airtime codes have been generated for this order. Our complaints team will be in touch after 8am today to confirm the codes & their denominations with you.
Sincerely,
takealot.com
We're sorry to hear of your troubles with your airtime purchase and the difficulties you experienced to try and distinguish which code applies to which denomination. Our complaints team will have to discuss the manner in which these are sent with the product buyer on Monday and will get back to you with feedback. We can confirm that four airtime codes have been generated for this order. Our complaints team will be in touch after 8am today to confirm the codes & their denominations with you.
Sincerely,
takealot.com