Airpods taken for replacement and never returned

I am unfortunately coming on here because I have tried to resolve this issue with TakeAlot for over 2 weeks now and they have now gone to ignore my emails. I sent my Airpods which had stopped working to be replaced. I was instructed to drop these off at the TygerValley TakeAlot centre. I did this and waited and waited. No other form of communication came through till I decided to check why I wasn't getting any feedback only to find that they rejected the replacement request because I didnt include the charging cable. I sent an email to say I wasn't told this and they said they are in the process of sending my Airpods back to me so I can put in a new request and include the charging cable. This was on the 15th of September. And then there has been silence since. I have sent emails on the 19th as well as the 25th asking when they will be sending my Airpods back to me and these were not responded to till now. Really disappointed and inconvenienced TakeALot please resolve this issue urgently.