Aggravated with the terrible service experienced from TAKEALOT.com

I worst experienced the worst service from Takealot in my entire life:

Friday, 26th October 2018 I made an online purchase of a TV from Takealot.com and paid an extra R120 for same day delivery which was delivered on time. And as I open up the box, I was not happy with the item and logged a return on Saturday 27th( I was immediately sent an sms notification that the collection will take place on Tuesday 20th. I had to carry a 40" TV box into and outside of the car everyday to work as they kept on telling me the collection will take place the following day.

I have sent a million emails to takealot and to date the TV has not been collected. I am very patient but this time I have been pushed to the limit and I write to Hello Peter in order that this may be escalated and addressed accordingly.

Below is a trail of emails I have been sending to takealot and they do not care:

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---------- Forwarded message ---------- From: "Yolanda Ndevu (TAKEALOT-Returns)" ********** Date: Fri, Nov 2, 2018 at 12:20 PM +0200 Subject: takealot.com Re: Re: Takealot | Return Logged | RRN-157e-bc72 To: "Clement Selepe" **********

##- Please type your reply above this line -## Your request (Re: Takealot | Return Logged | RRN-157e-bc72) has been updated. Yolanda Ndevu (takealot.com) Nov 2, 12:20 SAST Dear Clement

Thank you for your feedback.

I have advised our collection's team on where they need to collect the return.

You will receive an sms notification when driver is out for collection.

Hope this helps

Thank you for choosing Takealot.com

Kind Regards Yolanda Ndevu

Skynet Courier (takealot.com) Nov 2, 11:59 SAST Hi skynet error rearranged for today 02/11

Skynet Courier

Clement Selepe Nov 2, 09:48 SAST Hi Yolanda,

I have dropped it off at our mailroom as per sms notification I received yesterday. Please inform the collection company that our mailroom closes at 4pm and they need to ensure they are here earlier.

Yolanda Ndevu (takealot.com) Nov 2, 09:22 SAST Dear Clement

Please confirm your collection address.

Awaiting your response.

Hope this helps

Thank you for choosing Takealot.com

Kind Regards, Yolanda Ndevu

Andrea T (takealot.com) Nov 1, 15:14 SAST Hi Clement,

Thank you for your response.

Please confirm your collection address.

Awaiting your response.

Kind Regards, Andrea T

Clement Selepe Nov 1, 13:54 SAST I am working from home today. Get Outlook for Android

On Thu, Nov 1, 2018 at 12:53 PM +0200, "Andrea T (TAKEALOT-Returns)" ********** wrote:

Andrea T (takealot.com) Nov 1, 12:53 SAST Hi Clement,

Thank you for your patience.

As per our Courier, your collection has been arranged for today before 5pm.

Please accept our sincere apologies for any inconvenience caused.

Kind Regards, Andrea T

Luyolo Mtiyane (takealot.com) Oct 31, 22:49 SAST Dear Clement

Thank you for your email.

Please be advised that we have escalated the query to the courier branch regarding the collection date of your order.

We will revert back to you once we receive feedback.

Kind Regards Luyolo Mtiyane

Clement Selepe Oct 31, 18:11 SAST Hi Aaliyah,

Thanks for the prompt response. I had received a call earlier in the morning that they will come for collection by 3pm and I have not received any feedback since then.

Please follow up as I would be really frustrated should i return home with it for yet another day.

Clement Selepe Oct 31, 17:21 SAST To whom it may concern,

I am very disappointed with my service from Takealot. I have logged a return on Saturday 27 October 2018 and received a sms notification that my order will be collected on Tuesday 30 October and i was not contacted, i sent a follow up email and was informed that collection will happen today 31 October. It is 5pm and no one has contacted me.

This is very frustrating because this is a TV which I have to carry around to my workplace which I always use for delivery/collections. I paid R120 for same day delivery and it was delivered on time but because this is a collection no body cares to prioritise my request.

I am infuriated and will forward this email to Hello Peter. I am very disappointed with Takealot and your poor service.

----- Forwarded Message ----- From: Clement Kadishi ********** To: Aaliyah Vally (TAKEALOT-Returns) ********** Sent: Wednesday, October 31, 2018, 4:00:34 PM GMT+2 Subject: Re: takealot.com Re: Re: Takealot | Return Logged | RRN-157e-bc72

Hi Aaliyah,

Thanks for the prompt response. I had received a call earlier in the morning that they will come for collection by 3pm and I have not received any feedback since then.

Please follow up as I would be really frustrated should i return home with it for yet another day.

On Wednesday, October 31, 2018, 12:54:20 PM GMT+2, Aaliyah Vally (TAKEALOT-Returns) ********** wrote:

Aaliyah Vally (takealot.com) Oct 31, 12:54 SAST Greetings Clement

Thank you once again for your patience.

As per the delivery department, please be advised that your collection will take place today.

I trust that this finds you well and that my service has been on par.

Should you have any other queries or concerns, please do not hesitate to contact me.

Kind regards Aaliyah Vally

Aaliyah Vally (takealot.com) Oct 31, 11:18 SAST Good morning Clement

Thank you for confirming this with me.

I have escalated this to the relevant delivery department and am awaiting urgent feedback as to why your return hasn't been collected yet.

As soon as I have more information, I will revert back to you.

I trust that this finds you well and I once again apologise for the inconvenience.

Should you have any other queries or concerns, please do not hesitate to contact me.

Kind regards Aaliyah Vally

Clement Selepe Oct 31, 10:34 SAST Hi Aaliyah,

Please be informed that no one has contacted me regarding collection. I have to put the TV with me everyday to works and that's really frustrating.

Regards, Clement.

Aaliyah Vally (takealot.com) Oct 30, 16:26 SAST Greetings Clement

Thank you for contacting takealot.com.

As per our system, your return is scheduled to be collected today at 5PM.

Should this collection still not have taken place by this evening, please do let me know so that further investigations can be conducted.

I trust that this finds you well and that my service has been on par.

Should you have any other queries or concerns, please do not hesitate to contact me.

Kind regards Aaliyah Vally

Clement Selepe Oct 30, 16:00 SAST To whom it may concern,

I received an sms confirmation that the TV will be collected today. However, I have brought it to work with me and no one has been in contact me with. I cannot be going up and down with a TV in the car as it unsafe.

On Saturday, October 27, 2018, 8:44:46 AM GMT+2, ********** wrote:

Takealot | Return Logged | RRN-157e-bc72 Return Request

Reference: RRN-157e-bc72 Created at: 2018-10-27

Hi Clement

We're sorry to hear that you've changed your mind about your recent Takealot purchase.

All the information you gave us and the details of our policy are included below for your records and we have confirmed that your Return Request falls within our Returns Policy. You can track the status of your request at any time, or read the policy as it applies to your item.

Regards, The Takealot Team Your Return Request

Product Skyworth 40'' Digital FHD Led TV Order Delivered 2018-10-26 Return Requested 2018-10-27 Reason For Return I have changed my mind Quantity 1 Preferred Action Credit my account Comments The product isn't what I expected and I would like to have it exchanged for a Hisense 43" FHD smart LED TV Return Method Collect

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