Agent Amy K unable to comprehend my e mails on return takealot.com Re: CF - RRN-K6KY7-OR5G

takealot.com Re: CF - RRN-K6KY7-OR5G - Samsung Galaxy Buds 2 Pro - Graphite Earpods, Earbuds, Wireless Earphones. Replacement has been approved. Been informed that I Cannot collect at my nearest pick up point. I live in a rural area and do not have postal services where I live. I constantly advisee agent Amy K of my situation, she keeps on confirming delivery at my home address!!! I DO NOT HAVE POSTAL SERVICES WHERE I LIVE! I DO NOT HQVE A POSTAL CODE! Please help agent Amy K to set the recors straight!