JM
Jeanne M
1 reviews | Active since Dec 2009
03 Dec 2015, 08:53
AGAIN _ REALLY????
So I had a bad report on exactly the same issue a few weeks ago... I have ordered stuff that was in stock at about 08h30 AM on 1 Dec. Delivery says one to two days yet when I track, the last entry was on 1 Dec at 23:35:16. I just phoned and again am told that its a 3rd party and they don't update their system like Mr. Delivery, and that I can not be told when it will be delivered as it only arrived at the courier DBN branch today??? Come on guys, if your 3rd party supplier does not deliver, DONT GIVE THEM THE BUSINESS as this is ridiculous!!! Why can one supplier update the system and be on time with delivery and the other goes into a big black hole???
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takealot.com's replyOfficial
03 Dec 2015, 11:27Hello Jeannem,
Thank you for taking our complaints team's call to update you on the status of your delivery. We apologise for not being able to provide you with these details earlier and for the unnecessary concern and frustration it's caused. Skynet is an independent business and we therefore don't have control over their operational procedures. They however assist us in successfully delivering thousands of parcels daily and we sincerely apologise that this has not been the case for you.
We've been in touch with Skynet and they've assured us that your delivery will take place today. Our complaints team will monitor this order to make sure that this is followed through.
Sincerely,
takealot.com
Thank you for taking our complaints team's call to update you on the status of your delivery. We apologise for not being able to provide you with these details earlier and for the unnecessary concern and frustration it's caused. Skynet is an independent business and we therefore don't have control over their operational procedures. They however assist us in successfully delivering thousands of parcels daily and we sincerely apologise that this has not been the case for you.
We've been in touch with Skynet and they've assured us that your delivery will take place today. Our complaints team will monitor this order to make sure that this is followed through.
Sincerely,
takealot.com
Best regards,
takealot.com's reply03 Dec 2015, 11:27
Official
Hello Jeannem,
Thank you for taking our complaints team's call to update you on the status of your delivery. We apologise for not being able to provide you with these details earlier and for the unnecessary concern and frustration it's caused. Skynet is an independent business and we therefore don't have control over their operational procedures. They however assist us in successfully delivering thousands of parcels daily and we sincerely apologise that this has not been the case for you.
We've been in touch with Skynet and they've assured us that your delivery will take place today. Our complaints team will monitor this order to make sure that this is followed through.
Sincerely,
takealot.com
Thank you for taking our complaints team's call to update you on the status of your delivery. We apologise for not being able to provide you with these details earlier and for the unnecessary concern and frustration it's caused. Skynet is an independent business and we therefore don't have control over their operational procedures. They however assist us in successfully delivering thousands of parcels daily and we sincerely apologise that this has not been the case for you.
We've been in touch with Skynet and they've assured us that your delivery will take place today. Our complaints team will monitor this order to make sure that this is followed through.
Sincerely,
takealot.com
Best regards,