Aftersales service can most definately be jacked up!!!

<p>I have recently had a problem with my mobile phone (bought in Nov). The processing system packed up and this disabled me to use most apps on my phone. Have fistly enquired about the process and received a shocking response with no willingness to help = just been told to follow the process. </p> <p> </p> <p>Finally sent my phone back as I literally had no other choice as to follow the process and each person I have dealt with so far, have been vary ***ue and not shown any compassion or acknowlegded my inconvenience. The consultants I have worked with up to now is really not helpful at all and for a simple message (to request a password - so much for details!!!) it takes a whole day.</p> <p> </p> <p>Yes I know each step takes a certain amount of time and so far most things have happened in that time frame, but it would just be nice if things can be handled with a bit more care, compassion and the service that is promised.</p> <p> </p> <p>I am not happy with the way a complaint/issue gets dealt with and with no priority for select items! Aftersales service can most definately be jacked up!!!</p> <p> </p> <p>Your REF: RRN-AF62-7BF7.</p> <p> </p>