After waiting 20 days my order is cancelled!

I ordered an item. A few days later I got an email stating the order is delayed. Would I like to wait a week or get a refund.<br> <br> I opted to wait a week.<br> ... 20 Days later, no update, no response no nothing.<br> <br> I called and emailed a number of times to try and sort it out. Last Friday I spoke to Carmen who told me the stock had arrived that day and I'll get prioritised for delivery.<br> <br> Monday my order is cancelled and I get a credit!?<br> 1) How can you sell items that are out of stock.<br> 2) How can you NOT provide direct contact details to the person who is looking at the issue.<br> 3) How can you tell me that stock has arrived and will be shipped soon. - Then Cancel my order<br> 4) Why do you not let the same people handle cases - so we don't have to keep explaining ourselves.<br> 5) How can you offer a credit, ask if I prefer a refund then just ignore when I say I want a refund and not a credit!?<br> <br> I've spent a lot of money at takealot over the years but am now questioning the service when something goes wrong and am thinking it may be better to just go in-store after all.