After sales service dillema

I bought a bike about two and half months ago, nedless to say the bike was not fully kitted with spanners or whatever else I was expected to do for it to work. I contacted takealot advising them of the white elephant in my garage, to which they promised to collect the bike. There were clashes in terms of my availability until last the collections (courier) guy called confirming that the bike will be collected on 7th Oct 2019. To date the bike still sits in my garage with locked spokes and twisted pedals. I haven't heard from takealot nor from courier services. Not sure when this stale matter will be resolved.