1 reviews | Active since Aug 2013
Advertising Specials but do not have stock
I placed an order for Mortal Kombat X for Xbox One on the 5th of November as the price advertised was R300 cheaper that anywhere else I've seen. This was a birthday present for my wife as it is the only game she plays and loves. Initially they said 7-10 days for the order to be delivered. 10 working days passed and still no product. I emailed them for an update and the response was that the product was delayed by 2 days. 3 Days later I mailed again for an update and this time I was told that the product was delayed by 5 days. Last week I decided to phone to see if I could get a more definitive answer to when I will receive the present. A call was logged and I got an answer by email stating \I received feedback from the buyers and they advised that they do not have an estimated date for stock to arrive for the Mortal Kombat X (Xbox One)
We understand your disappointment by the initial delay and realise the situation was only worsened when you were informed that the item is not available at all. This is not the kind of experience we want any of our customers to have and we sincerely apologise for the disappointing outcome of this order. We've instructed our complaints team to liaise with the relevant product buyer to get more insight into the reason for the item not being available anymore and to address the manner in which this information was relayed to you.
Our complaints team will be in touch with you shortly to address this matter further.
Sincerely,
takealot.com
We understand your disappointment by the initial delay and realise the situation was only worsened when you were informed that the item is not available at all. This is not the kind of experience we want any of our customers to have and we sincerely apologise for the disappointing outcome of this order. We've instructed our complaints team to liaise with the relevant product buyer to get more insight into the reason for the item not being available anymore and to address the manner in which this information was relayed to you.
Our complaints team will be in touch with you shortly to address this matter further.
Sincerely,
takealot.com