Advertised specs not found on delivered product. Item was not available to be delivered but is now sold at a higher price.

My recent experience with Takealot has left me thoroughly disappointed and frustrated, and I feel it's imperative to share my ordeal with fellow consumers.

I made a purchase for a cellphone on 14 February, expecting it to feature a dual sim function, as clearly advertised on their website. However, upon receiving the product on 07 March, it became evident that this crucial feature was missing.

Immediately, I initiated a return request, citing the product's failure to meet the advertised specifications. Shockingly, my request was summarily declined on 09 March, with the retailer falsely asserting that I sought a credit instead. This blatant disregard for honesty and the manipulation of facts only added insult to injury.

Following numerous exchanges, I was eventually granted a full refund. Yet, it's worth noting that my intention was never to seek a refund; I simply desired the product I initially ordered, with the promised features, at the agreed-upon price.

Adding to the frustration, I was informed that the retailer had no stock of the cellphone I ordered. However, to my dismay, I later discovered that they were selling the same cellphone online at a significantly higher price. This price gouging, coupled with the mishandling of my order, has left me in an untenable position. Due to their error, I now find myself having to spend more money to purchase the same phone, as the promotion I initially took advantage of has since ended.

In summary, my experience with Takealot has been nothing short of a nightmare. Their poor customer service, deceptive practices, and failure to uphold their advertised promises have left me deeply dissatisfied. I implore prospective customers to exercise caution when dealing with this retailer.

This review serves as a cautionary tale and a call for Takealot to reassess their business practices, prioritize honesty, and truly prioritize customer satisfaction.