1 reviews | Active since Oct 2015
Advertised 'special' non-existent
I added an item to my cart that was on special for R36, but once i went to checkout I saw the price had defaulted back to the original R50. I checked this with a few different items that were also supposedly 'discounted' by adding them to my cart and then seeing that they all then defaulted back to the original price. I sent an e-mail to customer service notifying them of the problem and expecting it to be fixed, their response was very unhelpful, at no point did they take responsibility and say that it would be corrected, just that they are working 'to make things more easy and convenient'. They also stated that it meant that the item was no longer available at the advertised price, to which my response was is it not then deceptive to keep advertising the item at a reduced price, drawing people to the site but the special does not actually exist? It is now almost two weeks later and still has not been fixed. The special still appears, including advertising on my Facebook feed. I have always been very happy with Takealot but this has left me a bit worried.
We try to make shopping with us as simple and easy as possible and are sorry for the pricing issues you've experienced with your recent orders. We appreciate you taking our complaints team's call earlier and allowing them to assist you in placing the order at the correct price. As discussed we've raised this matter with the relevant departments to further investigate and correct as soon as possible.
Kind Regards,
takealot.com
We try to make shopping with us as simple and easy as possible and are sorry for the pricing issues you've experienced with your recent orders. We appreciate you taking our complaints team's call earlier and allowing them to assist you in placing the order at the correct price. As discussed we've raised this matter with the relevant departments to further investigate and correct as soon as possible.
Kind Regards,
takealot.com
