JD
Jaco D

1 reviews | Active since Feb 2015

22 Feb 2016, 17:06

Advertised Item Out of Stock - Twice!

I bought a tablet on 3 Feb, order *** to be delivered on or before 16 Feb. On 12 Feb I received an email stating that the supplier was out of stock. I was curious how this could be as said item was still advertised on the website. After a call to the call centre I learned that the item was not out of stock as communicated. I placed the order again, order *** to be delivered 19 Feb - no delivery. On 20 Feb I received an email Ref *** stating that the supplier was out of stock and delivery will be delayed. It is unacceptable to pay for an item and wait 3 weeks for delivery, just to hear it is out of stock once again. Bad service!

0
Replies (1)
takealot.com
takealot.com's reply22 Feb 2016, 19:27
Official
Hello Fighter777,

We are terribly sorry about the negative experience you had with us recently. Thank you for taking our complaints teams call earlier and allowing us to investigate this matter.

We have now addressed your issue with the relevant department and we will be in touch with you as soon as we receive feedback in order to provide you with accurate information regarding the products availability.

Regards
Takealot.com