Act on their instruction and be penalized for it.

I bought an office chair and after using it for three days the seating area was rock hard. It also made a noise when sitting back into the chair. I contacted the support at Takealot and were advised to put it in ANY secure box and return it. They provided me with links on how to disassemble the chair. Now their response is that the return is not accepted as it is not in the original packaging and the item had been used. Contradicting their own policies causing me to waste time and effort.