TS
Taarik S
1 reviews | Active since Jul 2009
30 Oct 2015, 09:05
Account Credit ******
I returned an item (Western Digital Hard drive) because the drive died. When creating the online return I specified \Credit my account"as the preferred action. <br> <br> It seems their call centre has a case of left hand not knowing what the right hand is doing. The credit was initially added to my account"
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takealot.com's replyOfficial
30 Oct 2015, 09:54Hello taarik,
We're sorry to hear about your hard drive and that you had to return it in the first place. We do our best to ensure that the products we deliver to you are of a high quality and without defects. Unfortunately due to the nature of the item these things can happen. We apologise that your return wasn't processed as per your request and we've instructed our complaints team to liaise with our returns department to get this matter straightened out.
We ask that you kindly allow them a little bit of time to look into this request, after which they'll be in touch with you to assist.
Kind Regards,
takealot.com
We're sorry to hear about your hard drive and that you had to return it in the first place. We do our best to ensure that the products we deliver to you are of a high quality and without defects. Unfortunately due to the nature of the item these things can happen. We apologise that your return wasn't processed as per your request and we've instructed our complaints team to liaise with our returns department to get this matter straightened out.
We ask that you kindly allow them a little bit of time to look into this request, after which they'll be in touch with you to assist.
Kind Regards,
takealot.com
takealot.com's reply30 Oct 2015, 09:54
Official
Hello taarik,
We're sorry to hear about your hard drive and that you had to return it in the first place. We do our best to ensure that the products we deliver to you are of a high quality and without defects. Unfortunately due to the nature of the item these things can happen. We apologise that your return wasn't processed as per your request and we've instructed our complaints team to liaise with our returns department to get this matter straightened out.
We ask that you kindly allow them a little bit of time to look into this request, after which they'll be in touch with you to assist.
Kind Regards,
takealot.com
We're sorry to hear about your hard drive and that you had to return it in the first place. We do our best to ensure that the products we deliver to you are of a high quality and without defects. Unfortunately due to the nature of the item these things can happen. We apologise that your return wasn't processed as per your request and we've instructed our complaints team to liaise with our returns department to get this matter straightened out.
We ask that you kindly allow them a little bit of time to look into this request, after which they'll be in touch with you to assist.
Kind Regards,
takealot.com