Accident not Repaired

My daughter vehicle was at a stop street and Takealot Bakkie drove into the rear of her vehicle in November. I have been liaising with Takealot – Contact Rudie-*** who is a Manager at Talealot and in charge of reported accidents. Initially all went well and i was assured that my vehicle would be repaired. Needless to say it is now almost 2 months and i all i received is a mail from Rudie saying that it has been submitted to the insurers and he is waiting on a repair number. Since mid December he does not answer any mails or telephone calls. i have requested his superior number as well which is not forthcoming. In the interim i have a young Daughter who's vehicle has been damaged and nothing is being done about it. I wonder if it would be the same if it was his Daughter or a Senior manager at Takealot if would be treated with the same nonchalant attitude.. This is my mail to him dated 20.11.2020..

Hi Rudie Trust that you are well. One of the Takealot Drivers drove into the back of my Honda Jazz yesterday. His name is Iva Makaluka - cell *** His supervisor is Godwin – *** Accident number: 160/11/2020 Mr Dudumashe at Milnerton SAPS on ***.

Mail From Rudie dated 07.12.2020 Hi Jodie I trust you are doing well. Apologies for missing your call earlier. I can confirm that this accident has been reported to our insurers and all the relevant detail supp**** to them. I have also included the quote I receive for the repairs. As soon as I receive a claim nr, I will forward this to you.

This has been the last mail that i have received from Rudie.

I have sent numerous mails since then and called and no reply.

Can anyone at Takealot assist me Please.

My contact detail is George Craul ***