ABYSMAL CUSTOMER SERVICE

i purchased a electric faucet amongst other items from Takealot Last week on Monday. Package was delivered on Thursday. I opened the package noticing it was NOT packaged or sealed properly. The faucet had a Missing part as well which meant it could not be used. I informed Takealot and requested a REFUND. Package was collected by them on Friday. We are sitting on Wednesday now & still waiting for my REFUND. Only to be told it takes 7-10 days.

What i utterly find annoying is that TAKEALOT is quick to take my money but giving me EXCUSES when it comes to REFUNDING me. Why should a customer wait? The product is in TAKEALOT's possession. So is my money. I should not have to wait.