1 reviews | Active since Jul 2012
ABSOLUTELY UNACCEPTABLE SERVICE!!!
I placed an order and paid for it straight away. I received an email confirming my order and informing me that my goods would be delivered on 16 October. I did not receive my order and I spoke to 4 different call centre agents over the course of the weekend, ALL of them promising to phone me back with feedback. I never received a call back from anyone at [URL Removed]<br> My order was placed for a little girl's birthday party which was held on 18 October. I had to spend more money on a gift for the birthday girl and when my order is eventually delivered, I will have two gifts that I no longer need.<br> I phoned and asked to speak to a manager. The woman had the indecency to put the phone down on me!!!<br> I am a regular customer and have always praised and recommended [URL Removed] to my friends and family. <br> To say that I am disappointed with this service is an understatement!!!!<br> I have now spoken to four agents and still have no feedback about my order :(<br> I will be taking this matter to the media as I find it unacceptable to treat customers this way!
We apologise for the below par experience you've had with our call centre and that we've not delivered your parcel to you as expected. Our complaints team has tried contacting you on the number provided to get a bit more insight into the matter, but were unfortunately not able to reach you. They're busy looking into the delivery issue with our order fulfilment team to get an update on its whereabouts. They are also further investigating the troubles you experienced with our call centre today.
We understand that this has caused you unnecessary frustration and we'd love the opportunity to try and turn this experience around with you. Our team will call you again as soon as they have the necessary feedback to assist.
Kind Regards,
takealot.com
We apologise for the below par experience you've had with our call centre and that we've not delivered your parcel to you as expected. Our complaints team has tried contacting you on the number provided to get a bit more insight into the matter, but were unfortunately not able to reach you. They're busy looking into the delivery issue with our order fulfilment team to get an update on its whereabouts. They are also further investigating the troubles you experienced with our call centre today.
We understand that this has caused you unnecessary frustration and we'd love the opportunity to try and turn this experience around with you. Our team will call you again as soon as they have the necessary feedback to assist.
Kind Regards,
takealot.com