Absolutely Shocking Service – Still No Microwave, No Refund, No Answers!

I purchased a Samsung microwave from Takealot a few months ago. Not long after, the door button became faulty — I had to physically pull the door open while pressing the button, which is clearly a defect. I logged a return on 7 February.

Then the nonsense began.

First, I was told the microwave was no longer in stock. I did my own search and found it listed on Takealot. I sent proof. Only then was I told it’s from a different supplier and now costs R5,499, whereas I originally paid R2,000.

Even though Takealot already had the faulty unit back in their possession, they refunded me only R2,000. I made it clear that I do not accept this, as the fault was not mine and the price increase should not be my burden.

After raising this, I received an email confirming that a replacement unit would be delivered on 27 February. Surprise – it never arrived.

Since then, I’ve been following up continuously, and all I’ve gotten is radio silence. No resolution, no refund, no replacement — nothing. Just empty promises and a total lack of accountability.

This experience has been frustrating, disappointing, and frankly unacceptable. I am now without a microwave and without my money. Takealot, this is not how you treat your customers.

I demand an immediate resolution.