Absolutely shocking service
On 6 April I placed an order for ink, order number ***. On the day my item was delivered I could not avail myself due to an emergency. When the delivery guy called me, I asked him to please place the item in my letterbox which is inside my premises and is large enough to take the small item. I had to repeat myself to the guy and eventually he agreed. When I got home I found my item in my yard 4 to 5 metres from my gate. The box was clearly damaged and when I opened the item, the ink was already leaking from the cartridge. Nevertheless I out the cartridge in the printer hoping it will still work and it does not work at all. I then logged a return (Reference MRRN-P5AV4-JAX7) and the item was collected on 11 April. Since then I had to constantly follow up as to why I have not been refunded yet or item replaced only to get an email from a Sibabalwe.T on 18 April at 20:17 asking me to confirm if the box was damaged and if there was signs of tampering to which I rep**** the same night at 20:31. I then get an email from a Cermony.P on 24 April 10:21 telling me that my return has been rejected due to "No feedback provided" when I already gave the feedback the same night as mentioned. I then called in and spoke to Zayd who assured me he will sort it out and then he sent me an email confirming our conversation on 24 Apri @ 11:15. Today 25 April, my damaged item was returned to me and I received an email from a Gcobisa.K telling me "Kindly note that your return request was declined due to no feedback received from you." When I call in again and spoke to Kwezi, asking to speak to management then I am told there is no manager, he will have to get someone to call me and at this point I dont trust anyone from Takealot and cannot take their word for it. Now I have no recourse but to place this complaint. I was going to just order new ink from Takealot but now I want my money back. This is the worst service I have experienced in a long long time and Takealot is no longer what it use to be. I'd like my query resolved immediately or I will have to take this to the Consumer Complaints Commission next.