Absolutely Pathetic Customer Service!

I purchased from Takealot for my order to be delivered on COD a few days later I received and email telling me to do a EFT to some home entertainment account, obviously this was immediately a red flag so we told Takealot to contact us, the person who contacted us told us we need to do the payment or we can cancel our order. a few days later we were contacted again due to payment not being done as to which we found out that Takealot send our items to the wrong delivery service and had to get a third party in to deliver and they wanted payment before delivery, I refused and told them that this wasn't my fault so Takealot will need to rectify the issue and still delivery my goods as ordered on COD, nothing happened and as the day went on I spoke to 4 different people namely Khenyani, Modonna, Cikizwa and Unathi just for my order to be cancelled without my consent. HOW do you just cancel an order without consulting with the buyer? This is UNACCEPTABLE!!!