1 reviews | Active since Jun 2013
Absolutely Impressed
So I placed an order on Thursday morning 17th December for two items and recieved an sms to say it will arrive 12 January 16, which I was ok with. Today 18th December I recieved another sms so say my order *** will be delivered today! Me very surprised thinking OMG what if they sending the wrong order, as I am on annual leave I contact someone at work to sign for my package if it does arrive. I check my online account and I see I mistakenly duplicated my order. One says 'awaiting payment' and the other says 'shipped' I call the call centre and spoke to Lorato and I told her I mistakenly duplicated my order and she was very friendly and efficient, she confirms she cancelled the duplicate and all is good. 30 minutes later I get a call from work saying my package arrived with no issues. THE BEST SERVICE I RECIEVED. As a business coach I am so impressed and definitely sharing this experience with my team. Keep it up and great work to the customer service agents and delivery team and everyone involved. Happy customer. I look forward to many more deliveries. THANK YOU
Thank you for taking the time to share your wonderful experience publicly. We love it when we're able to surprise someone by delivering their parcel much sooner than expected. It's great to know that your delivery was completed without a hitch and that Lerato assisted with the cancellation of your duplicate order so quickly.
We'd love for all of our customers to have the kind of experience you've had with all their orders and we can promise you we're doing our best to try and make this happen.
We hope you enjoy your time off and that we'll hear from you again in the new year!
Till then,
takealot.com
Best regards,
Thank you for taking the time to share your wonderful experience publicly. We love it when we're able to surprise someone by delivering their parcel much sooner than expected. It's great to know that your delivery was completed without a hitch and that Lerato assisted with the cancellation of your duplicate order so quickly.
We'd love for all of our customers to have the kind of experience you've had with all their orders and we can promise you we're doing our best to try and make this happen.
We hope you enjoy your time off and that we'll hear from you again in the new year!
Till then,
takealot.com
Best regards,