ABSOLUTELY HORRIBLE SERVICE

I ordered products on 11 December. I made sure to check that there is stock in CPT which there was. Delivery was to take place 14 December. To date I have not received my parcel. Now i get a message to state that my parcel has been lost in transit and a new order will be sent 20 December. THIS IS NOT GOOD ENOUGH!!!!!! I am leaving to go on holiday tomorrow and need my order before I leave. Phoning the call centre doesnt help because all they say is there is nothing they can do. THIS IS NOT ON TAKEALOT. I WANT MY PARCEL THAT I PAID FOR TODAY!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! ORDER NUMBER ***