Absolutely Dissapointed- No solution after multiple mistakes

I am extremely upset and disappointed with the service I received. I placed an order on 11 November and received the wrong brand. I contacted Takealot, returned the item, and reordered based on a consultant’s advice.

To my frustration, I received the exact same incorrect product again. I contacted support multiple times and ended up speaking to at least five different consultants. Every time, I received apologies and excuses, with each consultant blaming the previous one — which honestly reflects very poorly on the company overall. The real issue seems to be that the system and processes are not working at all.

I was assured repeatedly that the issue would be sorted out and “won’t happen again.” Yet once again, I received the wrong product yesterday. When I asked for the matter to be escalated, the feedback was useless, delayed, and offered no actual help. They claim the warehouse is the problem, but the consultants don’t assist or take ownership either.

Overall, the service has been pathetic — poor communication, zero accountability, and no resolution. I am completely disgusted by this experience. I have always loved takealot, but now I will think twice before ordering again.