Absolutely disgusting service!!!

I purchased a set of black headphones from Takealot on the 11th of December 2021. Order ***7. The wrong colour (blue) was delivered. I submitted a return on the 15th of December. Takealot never collected my parcel after I mailed them on multiple occasions. The parcel was never collected. I then was informed that I needed to resubmit the return in January as the return I submitted in December was unsuccessful and it was canceled. I then resubmitted a return on the 6th of January and this time I sê elated the self return option. When I arrived at my office to collect the parcel so that I could return it I was informed by my colleagues that the parcel had been collected the day before by takealot without notifying me that this was going to happen. Needless to say I have been struggling since the 6th to locate the return and to get my funds credited to me. No refund has happened as yet with no feedback as to what’s happening and and today is the 17th of January 2022. I have heard nothing from takealot and I have to keep chasing them to find out what’s happening. When I ask to speak to a manager the staff refuse to give me a name or number and to this date a manager has not contacted me. The service and staff at takealot is appalling and I would not recommend takealot to my worst enemy. Their incompetence to process returns and to deal with customers is a joke and I their own staff don’t understand their systems or policies. Amazon is coming to South African and when that day comes they will show Takealot what customers service is and how a company is run. This hopefully will open the eyes of the staff at takealot and I trust their managers will then pull their fingers and start getting back to customers who have suffered because of their lack of customer service. It seems takealot does not know what it means to be hands on!

Absolutely disgusting!!!!