SP
Stephen P
1 reviews | Active since May 2012
08 Dec 2015, 11:08
Absolutely disgusting returns service
Logged a return with Takealot on 02-02-2015. Return scheduled for collection on 04-02-2015. Return still not collected. Tried contacting Takealot multiple times. No answer on any platform. Twitter my tweets were ignored. Call centre took forever to get through. Call centre agents say you are being put through to retruns department. Then call drops. Phone back, call centre says going through, but just goes to another customer service agent. Sent message through website, no response.<br> Order number ***. Return ref: RRN-7***. <br> <br> Absolutely disgusted at the lack of service from Takealot.
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takealot.com's replyOfficial
08 Dec 2015, 11:54Hello Stevedup11,
We apologise for not tending to your enquiry sooner and for not collecting your return as scheduled in the first place. Thank you for taking Sheena from our complaints team's call to address this matter. We realise that you require this collection to take place ASAP as you'll be going on leave tomorrow. We are liaising with the relevant department to confirm if this collection can be prioritised to today.
Our complaints team will revert back to you as soon as they've received confirmation. They'll also address the lack of support with our social media teams, as we usually tend to enquiries much quicker than this.
Sincerely,
takealot.com
We apologise for not tending to your enquiry sooner and for not collecting your return as scheduled in the first place. Thank you for taking Sheena from our complaints team's call to address this matter. We realise that you require this collection to take place ASAP as you'll be going on leave tomorrow. We are liaising with the relevant department to confirm if this collection can be prioritised to today.
Our complaints team will revert back to you as soon as they've received confirmation. They'll also address the lack of support with our social media teams, as we usually tend to enquiries much quicker than this.
Sincerely,
takealot.com
takealot.com's reply08 Dec 2015, 11:54
Official
Hello Stevedup11,
We apologise for not tending to your enquiry sooner and for not collecting your return as scheduled in the first place. Thank you for taking Sheena from our complaints team's call to address this matter. We realise that you require this collection to take place ASAP as you'll be going on leave tomorrow. We are liaising with the relevant department to confirm if this collection can be prioritised to today.
Our complaints team will revert back to you as soon as they've received confirmation. They'll also address the lack of support with our social media teams, as we usually tend to enquiries much quicker than this.
Sincerely,
takealot.com
We apologise for not tending to your enquiry sooner and for not collecting your return as scheduled in the first place. Thank you for taking Sheena from our complaints team's call to address this matter. We realise that you require this collection to take place ASAP as you'll be going on leave tomorrow. We are liaising with the relevant department to confirm if this collection can be prioritised to today.
Our complaints team will revert back to you as soon as they've received confirmation. They'll also address the lack of support with our social media teams, as we usually tend to enquiries much quicker than this.
Sincerely,
takealot.com