ABSOLUTELY DISGUSTING, APPALLING CUSTOMER SERVICE!!

I made a purchase on Takealot for a set of 3 MiTags on 17 July 2024 (3 MiTags & cases for R699). I received a "delay notification" email on 20 July 2024 in respect of this order. On Monday 20 July 2024, I received a cancellation email regarding this order, stating that the seller was "out of stock". However, I noticed online that these items were still indicated as "in stock" at Takealot Jhb & CT, but at a purchase price of R999. I placed a new order on 25 July 2024 for the 3 MiTags (with cases) at R999. No issues with this new order. Regarding the first order, this is just plain disgusting business practice. The price displayed is the price at which the item is purchased. Had this been in a physical shop, there is no way the seller could cancel the order just to obtain a higher selling price (this item never went out of stock and therefore my first order being cancelled was very clearly an attempt to obtain a "better" price for the item/s). Secondly, I was contacted by email by Takealot on 22 July 2024 @ 14:33 regarding a refund (requested by me on my app as I needed the funds and didn't necessarily want app credit), requesting my banking details. I work for a living and didn't see this email until a couple of hours later ****erally a couple, if even that). At 14:33, I also received an email from Takealot (from a different staff member) advising me that the refund had been processed (to my bank card, not my bank account, via PayGate), notifying me to allow 3-5 working days for the refund to reflect in my bank account (via my card). I initially contacted Takealot on Friday 26 July, confirming with them that the refund was indeed processed, as it was still not reflecting in my account. There have been tons of emails going back and forth between myself and Takealot now, since Friday 26 July. I have phoned my bank numerous times and they couldn't see any refund lying anywhere, specified for my account. I have excessive attempts to relay these details to Takealot, but to no avail and Takealot simply couldn't be bothered to investigate the matter properly. It got to a point where I simply wasn't even getting a response to my emails from Takealot (same thing yesterday, I emailed yet again and till now, absolutely no response whatsoever). My bank eventually put me through to a different department, who could identify that a refund had been attempted to my card, but that it had indeed failed, and that the refund would need to be reprocessed. The bank confirmed this information by way of an email, which I sent to Takealot as well and asked them to essentially "pull their fingers out of their backsides" (excuse the crudeness, there is simply no other way of trying to express this) and investigate the issue properly. I had previously asked them, on numerous occasions, to check that the funds hadn't "bounced back" to Takealot, yet I received very generic emails in return, with this issue not being addressed anywhere! I have now just received an email advising that they will check with their Finance Department (AGAIN!!! - how many times does one need to check?). I have done tons of business with Takealot in the past, but this "customer service" has been dismally appalling, to say the absolute very least! Firstly, I should have been able to purchase these items at the advertised R699, but have now spent an additional R300 purchasing them (despite them actually NEVER being out of stock with the seller/supplier)! And secondly, more than 3 weeks later, I am still waiting for my refund! DISGUSTING TAKEALOT!! You should be ashamed! On the contrary, I think I need a job at Takealot and it seems one gets paid to do nothing!