Absolutely disgraceful

We would like to dispute the way this has been dealt with. Should we not reach a suitable resolution we will take the necessary legal action considering the Consumer protection act while taking legal advice.

We would like to note the following events.

1. On the 23rd of June 2022 we ordered several items under the following order number: *** to the value of R 50,381. 2. The delivery only happened on the 7th of July 2022. All items were stored in preparation for our move on the 23rd of July 2022. On opening the Samsung UHD we noticed that the screen was cracked and that there was not power point installed on the television. (See images below) as acknowledged by your own staff. Notice the Power was still sealed and trimmings still fitted to the television front screen. We have 3 witness whom are willing to file an affidavit to this effect. 3. On the 23rd of July 2022 we immediately filled a return on the Takealot App.

4. One the 26th of July 2022 the Samsung was collected on return number MRRN-85PM4-8QRJ

5. On the 26th of July 2022 we received the following email below:

6. On the 26th of July 2022 we rep****. And despite several attempts to contact Takealot to dispute and make a fair case to resolve they never rep****.

7. On the 27th of July 2022 when no reply to our email or to make contact with their call center we logged a support request and still no reply.

8. On the 29th of July 2022 we received a call from a driver from a 3rd party service provided to taka lot Dawn wing to deliver the damaged television.