Absolutely Disappointing Customer Experience

Terrible customer experience management. Wide range of products which keeps people coming back despite a lot of reported customer service and timing issues. I have been a vehement supporter but today I've just had the most *awful* experience. Needed something for my sister in law's memorial this evening and, according to the website, I could collect it the same day. Went in TWICE and both times ' items still not ready, wait for email' 'Can I wait? Do you know roughly what time?' 'No, and no'. Then *24 minutes* before they close their Montague pickup (at 3 pm on a Saturday???) I received the collection email. Now usually it takes me around 22 minutes to get there, but with the traffic lights out on the N7, I got there at 15h01 and 'sorry cant let you in'. How disgustingly disappointing... I am honestly gutted... Now I have to find another item for tonight's tribute to my sister in law. Manage. Expectations. Properly. I would've happily just figured out somewhere else to go find my item if you'd said 'next day' or even just MAYBE today. I am now loathed to recommend takealot for anything anymore, which may seem petty, but I'm feeling like I should've just spent my day looking elsewhere rather than trusting in takealot.