Absolutely disappointed in service delivery

I ordered a pressure cooker on the3 January 2024 which was delivered on the 09 January 2024. The bix which the small appliance was in seemed undamaged. When I wanted to use the appliance on the 19 January 2024 I noticed that it had a huge dent on the left. Now note, that the polystyrene in the box was still intact, the cord and s**** that came with the appliance was still in its original packet and sealed. The appliance was to be used for the first time on the day when I noticed the dent . I immediately sent a request for the item to be collected from my home and for the item to be replaced. After about a week of not hearing anything from Takealot, I phoned them only to be told that the return time was within 30 days..when I actually had the item from 09 -19 January, which was 10 days. In the interim I received an email from Debbie M to state that the value of the item cannot be refunded, when I didn't ask for a refund in the first place, I asked for a replacement. This is not the first time I have had to go through this with Takealot. They are always messing up my orders, sending incorrect items, canceling my orders whenever they feel like, delivering my orders to incorrect addresses that cannot even be traced, delivering order later than scheduled. For a company who serves as a middle man from supplier to the public, their services leaves much to be desired.