Absolutely Appalling service from Takealot!!!

This will be my fist time ever leaving a complaint like this, but officially, this will I think in my life be the worst I have ever experienced. Started in September when our Hisense that we bought from Takealot was no longer working, we bought it with a 4 year warranty on takealot. They came and fetch the tv. Then I received a call a few days later that they will be sending their driver to come and fetch my TV (which they already had) so now I'm thinking did they loose this TV. Then send an email to ask what is going on then got a reply that they will investigate so a week later I send an email again. They then eventually came back to me and said that I did not pack the legs in, which is fine that was a fault from my side they then came and fetch it. So for 2 weeks nothing. Then all of a sudden get a mail to say the issue is concluded. So I send them a mail to ask what is going on, got a reply again that they will investigate. After a few days then got a call to say they will be fetching my Tv so I think out of desperation I started laughing and asked the consultant which tv is this the one that has been standing by your warehouse for the last month. Then send another email again obviously the reply they will investigate. So this has now been going on like this until I lost it in the week and phoned them. I apologized to the consultant on the other side because he will now be dealing with a very angry and frustrated client, but he was very friendly and calm and told me he is really sorry but I need to phone Hisense they need to come and fetch the tv from us as the 4 year warranty which they (Takealot) advertise very conveniently when you buying the tv, is obviously not correct. So from the beginning they could have said this and this issue would have been resolved and not have been from September to December. I actually laughed as I received an email this morning saying the problem is that they don't have the legs, so once again out of frustration I just laughed as they also have the legs with them also since September. And I already asked in this week that the tv be send back to me. The worst service I have ever received from takealot I have been ordering from them for years and never had issues but this issue took 4 months after numerous emails, phone calls etc. Them wanting to fetch a tv which has already been at the warehouse from September. With the worst communication I have ever experienced in my life telling me every time it will be investigated. If someone told me from the beginning that is the situation then this would not have escalated like it did now.

I will never do business with takealot again I will also tell all my family and friends not to ever use takealot. And I will officially also be doing a post about my horrible experience on every possible platform I can, I will actively advocate that people should really rather use other companies that will help their clients and that actually cares about their clients.