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sanet.vanheerden sanet.vanheerden

1 reviews | Active since Jul 2016

30 Apr 2017, 00:05

Absolute worst and independable online shop - no respect for customers

<p>I purchased appliances from Takealot on 15 April, delivery confirmed 20 April 2017. Never arrived, no notification. Phoned on 21 April and told order will only be delivered 4 May 2017. Requested to speak to manager - manager unavailable. Requested to cancel order. Told Oh no, order on it's way, cannot cancel. Will be there on Monday, 24 April 2017. Next morning out of the blue they arrive at gate but I'm at work (Saturday). So where was it all along and why only 4 May? Never arrived on 24th. Then even after informing Takelot I will not be home until 28 April they STILL sent the driver who then insisted on leaving the boxes outside my door! Finally delivered on 28th, after complaints. BUT driver unbelievably rude. Gate apparently did not open and told me to 'get that woman of yours to come to the gate'. And 'I don't have time for this'. He insisted on a code for the gate, but it doesn't work that way. If he asked politely I could have sent my lady to the gate, but we felt threatened by his agressiveness. I asked him to turn around and take the stuff back. He entered the complex ? how, and delivered. Swearing in a foreign language at my helper. The reason for the complaint is that I tried 3 times to speak to a manager, I'm just being ignored. This was the worst shopping experience ever. I thought they can deliver next day even? Can a manager not at least have the decency to contact me. Now that the goods are delivered they don't care because I cannot request a refund. And to think I wanted to replace ALL my appliances etc with Takealot, since the insurance paid out for everything damaged. Thank goodness I didn't. There is NO customer service. I don't even want to think what will happen if I have a comeback from the purchase. Have unsubsribed to emails and deleted the app. Will take my business elsewhere. R40 000 lost Takealot. </p>

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