ABSOLUTE TERRIBLE SERVICE AND MAD AS MY CHILD IS NOW NOT ALLOWED TO PARTICIPATE IN HER GALA TODAY BECAUSE OF TAKEALOT

THIS SHOULD BE A ZERO RATING

I AM LAYING IN BED THINKING HOW I AM GOING TO TELL MY 9 YEAR OLD SHE CANNT PARTICIPATE IN HER SWIMMING GALA AS SHE DOES NOT HAVE THE RIGHT GEAR THAT HER MOTHER OREDERED ON THE 9TH OF NOVEMBER. TO WHICH I NOTICED IT WOULD NOT BE DELIVERED IN TIME SO I DID WHAT YOU SUPPOSE TO DO AND SPLIT THE ITEM I NEEDED ON THE 16TH ON NOVEMBER AND RECEIVED CONFIRMATION ON THE 17TH FROM NOMAZWI.M IT WAS RESCHEDULED. SAW NO UPDATE ON THE APP CALLED IN AGAIN ON THE 19TH AND SPOKE TO TYRICK.J WHO AGAIN CONFIRMED IT WILL ARRIVE ON BEFORE THE DATE TO WHICH THEREFORE AFTER THE APP UPDATED THE ESTIMATED TIME OF ARRIVAL AT THE PICK UP POINT IS THE 23RD OF NOVEMBER TO WHICH IS STILL HAD NOT ARRIVED. I THEN CALLED IN YET AGAIN ON THE 25TH OF NOVEMBER AT 08:25 TO CASEY.S TO WHICH SHE ADVISED SHE HAS ESCALATED TO HER MANAGER AND SHE WILL PROVIDE FEEDBACK IN THE DAY! GUESS WHAT ZERO REPLY! I CALLED AGAIN AT 15:25 AND HELD WHILE SHE CALLED THE DEPOT AGAIN WAS TOLD IT MY PARCEL HAD NOT ARRIVED AND THAT HOPEFULLY IT IS IN THE TRUCK ARRIVING AT 19:00 TO WHEN THE DEPOT CLOSES. ALSO TO WHEN MY DAUGHTER GALA IS THE NEXT DAY AT 08:00 TO WHICH I THEN ASKED IF IT CAN BE DELIVERED TO MY HOUSE AND WAS TOLD NO. IT IS NOW 03:21 IN THE MORNING I AM IN BED WITH TEARS THINKING HOW THE HELL AM I GOING TO TELL MY CHILD SHE CANNOT PARTICIPATE AS SHE DOES NOT HAVE THE CORRECT GEAR THAT HER MOTHER TRIED HER BEST TO GET FOR HER! I NEED TO NOW PREPARE MYSELF FOR A CRYING HEART BROKEN CHILD WHILE TAKEALOT WILL CONTINUE JUST EXCEPTING PEOPLES MONEY AND NOT DELIVERING ON THEIR PROMISE! ABSOLUTE DISGUSTING SERVICE! ABSOLUTE POOR AFTER SERVICE! I AM MAD AS HELL! ME FOLLOWING UP CONSTANTLY NO ONE TAKING ACCOUNTABILITY OR OWNERSHIP! WHAT ARE YOUR COMPANY VALUES? AND I AM DESERVING OF A VERY VERY VERY GOOD EXPLANATION AS TO WHAT HAPPENED HERE!!!!?????