Absolute TERRIBLE service

I am extremely disappointed with the level of service received.

I placed an order on 29 May and paid for next-day collection. Unfortunately, the parcel was not available the following day (30 May), nor on 31 May.

On Monday, 1 June, I was finally informed that the parcel was ready for collection. However, upon arrival at the collection point, I only received one parcel, while the second parcel was missing. When I enquired about the missing parcel, the staff at the desk could not provide any information or assistance.

Today is now day 5, and I still have not received the second parcel or any notification regarding its status.

To make matters worse, it is nearly impossible to contact anyone for assistance. The website does not provide a direct contact number or email address, and the “Get in Touch” form they refer customers to cannot even be located.

I paid in full for my order and have still not received all items purchased. The lack of communication, accountability, and customer service is completely unacceptable.

This experience has been extremely frustrating and disappointing.